Contact

We're here to help

Have a question about a C.V.C product, your order, delivery, or a return? We'd be happy to help.

For order enquiries, include your order number and the email address used at checkout. For damaged or incorrect deliveries, include clear photos if possible.

Our usual order processing time is 1–2 business days, and estimated shipping is 6–15 business days after dispatch. We aim to respond to customer enquiries as soon as reasonably possible.

Business location: Lagos, Nigeria.

Legal Notice

C.V.C, short for Cozy Vibes Co, operates cozyvibesco.com. Our cosmetic products are not medicines and are not intended to diagnose, treat, cure or prevent any condition. Results vary. Always follow the product label. Nothing on this website limits your statutory consumer rights.

Read the full Legal Notice

Website operator

Trading name: C.V.C (Cozy Vibes Co)
Website: cozyvibesco.com
Contact: hello@cozyvibesco.com

Intellectual property

The original content of this website, including the C.V.C name and logo, brand copy, designs, layout, original images and video, is owned by or licensed to C.V.C and protected by copyright, trademark and other applicable laws. Third-party product names, brands and marks remain the property of their respective owners. You may not copy, reproduce, republish, modify, distribute or commercially exploit our content without our prior written permission, except where the law allows.

Acceptable use

You may use this website for ordinary personal, non-commercial browsing and shopping. You must not:

copy, scrape, harvest or republish our content or product listings, including with automated tools;
use the C.V.C name, logo or content in a way that implies affiliation, endorsement or that misleads others;
impersonate us or another person, or post false or misleading reviews or information;
attempt unauthorised access to, or interfere with the security or operation of, the website; or
use the website for fraud or any unlawful purpose.

We may report suspected fraud or unlawful activity to payment providers, platforms and the authorities, and may restrict access where we reasonably suspect misuse.

Information and product notice

Information on this website is provided in good faith for general purposes. It is not medical advice. If you have sensitive skin, a skin condition or use prescription skincare, ask a qualified professional before using a new product, and follow the directions and warnings on the product packaging. We try to keep descriptions, images, prices, availability and delivery estimates accurate, but they may change or contain errors; where an error affects an order we will handle it as set out in our Terms of Service.

Third-party links and services

Links to other websites are provided for convenience. We do not control third-party websites and are not responsible for their content or practices. We use service providers, including our store platform, payment providers and fulfilment and delivery partners, to operate the store.

Limits of responsibility

To the fullest extent permitted by applicable law, C.V.C is not responsible for indirect or consequential losses arising from use of this website, or for interruptions, errors or delays caused by events outside our reasonable control, such as hosting or internet outages, carrier disruption or cyber-attacks. Nothing in this notice excludes or limits liability for fraud, death or personal injury caused by negligence, defective or unsafe products, or any liability or consumer right that cannot lawfully be excluded or limited.

Reporting infringement or misuse

If you believe content on this website infringes your rights, or you see our name, logo or content misused elsewhere, email hello@cozyvibesco.com with a description of the material and where it appears, your contact details, a statement that you believe in good faith that the use is unauthorised, and a statement that the information you give is accurate. We may remove content, restrict access and take any action available to us under applicable law, and we reserve all of our rights and remedies against unauthorised use of our content and brand.

Records and privacy

We keep records of orders, communications and website activity as described in our Privacy Policy, and may disclose information where permitted or required by law, including to establish, exercise or defend legal claims.

Governing law and disputes

This notice and any dispute arising from your use of this website are governed by the laws of Nigeria, where C.V.C is based, to the extent permitted by applicable law. This does not remove any mandatory consumer protection, or any right to bring a claim in your local courts, that applies to you under the laws of your country of residence.

Before starting formal proceedings, please email hello@cozyvibesco.com with your order number (if any) and a description of the issue so we can try to resolve it promptly. This does not prevent anyone from seeking legal remedies. Our Terms of Service and the Return & Refund Policy apply to your orders alongside this notice.

Last updated: 20 October 2026.