Shipping Policy

Thank you for shopping with Cozy Vibes Co. (C.V.C). This policy explains order processing, estimated delivery, shipping charges, and tracking for orders placed at cozyvibesco.com.

Order processing

Orders are normally processed within 1–2 business days, excluding weekends and public holidays. Processing begins after payment is confirmed. During unusually busy periods, additional time may be needed; if a material delay affects your order, contact us at hello@cozyvibesco.com.

Estimated shipping time

Our current estimated shipping time is 6–15 business days after dispatch. Including processing, the usual estimated total is approximately 7–17 business days. These are estimates, not guaranteed delivery dates. Customs checks, weather, carrier delays, local holidays, and other events outside our reasonable control may extend delivery.

Shipping destinations and charges

United States: Free standard shipping on orders delivered to the US.
Canada: Free standard shipping on orders of US$40 or more. Orders below US$40 have a flat US$6.95 shipping charge.
United Kingdom: Free standard shipping on orders of US$40 or more. Orders below US$40 have a flat US$6.95 shipping charge.

Shipping availability and the final charge for your destination are confirmed at checkout. If a rate shown at checkout differs from this page, please contact us before ordering so we can clarify it.

Tracking and delivery

When tracking is supported by the shipping method, we will send tracking details to the email address provided at checkout after the order has been dispatched. Tracking events may take time to appear. Please check that your delivery address is correct before placing your order.

Customs, duties, and taxes

Import duties, taxes, brokerage fees, or other charges may apply depending on the destination and the shipping arrangement. Any charges collected at checkout will be shown before payment. If a charge is not collected at checkout, the customer may be responsible for it unless applicable law or the confirmed shipping service provides otherwise. We will not describe an order as duty-paid unless that is confirmed for the shipment.

Delayed, lost, or damaged orders

If your order appears delayed, tracking has stopped updating, or your parcel arrives damaged, email hello@cozyvibesco.com with your order number and relevant details. We will investigate with our fulfilment and delivery partners and explain the available next steps.

Address errors and undeliverable parcels

Please review your shipping address carefully before checkout. If you notice an error, contact us immediately; changes may not be possible after dispatch. Any refund or reshipment for an undeliverable parcel will be handled in accordance with applicable law and the circumstances of the order.