Here are answers to common questions about C.V.C products, ordering, delivery, and returns. If you need help with a specific product or order, email hello@cozyvibesco.com.
Products and ingredients
What products does C.V.C offer?
We currently offer facial masks in different formats, including a bio-collagen hydrogel sheet mask, a kojic acid and turmeric night wrapping mask, and a collagen and biotin jelly facial mask. Please check each product page for its size, format, price, and current availability.
What ingredients are highlighted in each mask?
- C.V.C Bio-Collagen Hydrogel Face Mask: bio-collagen is highlighted in the supplier's product information.
- C.V.C Kojic Acid + Turmeric Night Wrapping Mask: the supplier's product materials highlight kojic acid, turmeric, retinol, vitamin C, and collagen.
- C.V.C Collagen + Biotin Jelly Facial Mask: collagen and biotin are highlighted in the supplier's product information.
These are key ingredients highlighted in supplier materials, not a substitute for the complete ingredient declaration. Always check the ingredient list and warnings on the product's packaging before use. If you have allergies or sensitivities, review the full list and consult a qualified healthcare professional if you are unsure.
Where can I find the complete ingredient list?
The complete ingredient list (sometimes labelled INCI), directions, and warnings on the actual product packaging are the final reference. The key ingredients listed above do not represent every ingredient in the formula. We will not list unverified ingredients or concentrations as facts.
How do I use a facial mask?
Follow the directions on the product's packaging for preparation, application, wear time, and removal. Different mask formats have different directions. Do not leave a product on overnight unless its label explicitly instructs you to do so. Avoid contact with eyes and stop using the product if irritation occurs.
Are the masks suitable for sensitive skin?
We cannot guarantee that a product will suit every skin type. Check the complete ingredient list and product warnings before use. Consider a patch test where appropriate, and discontinue use if irritation occurs. Products containing active ingredients such as retinol may require particular care; follow the packaging instructions and ask a qualified healthcare professional if you are unsure about suitability.
Will I get the same results as someone else?
Not necessarily. Cosmetic results vary by person, routine, and other factors. We do not guarantee a specific result or a medical outcome.
Orders, payment, and delivery
When is my order processed?
Orders are normally processed within 1–2 business days, excluding weekends and public holidays. You will receive an order confirmation after checkout.
How long does shipping take?
Estimated shipping time is 6–15 business days after dispatch. With 1–2 business days for processing, the usual estimated total is approximately 7–17 business days, excluding weekends, public holidays, customs delays, and carrier disruptions. These are estimates, not guaranteed delivery dates.
Do you offer free shipping?
Free standard shipping applies to orders delivered to the United States. For Canada and the United Kingdom, free standard shipping applies to orders of US$40 or more; orders below that threshold have a US$6.95 shipping charge. Check the shipping policy and checkout for the terms that apply to your destination and order.
Will I receive tracking information?
When tracking is available for the shipping method, tracking details will be sent to the email address used at checkout after dispatch. Tracking updates can take time to appear after the first scan.
What payment methods can I use?
Available payment methods are displayed at checkout. Your order is confirmed only after the checkout process indicates that the payment was successful.
Discounts and bundles
How does the healthcare-worker offer work?
Visit our Healthcare Worker Appreciation page for the current offer, eligibility details, exclusions, and redemption instructions. The offer is subject to the terms shown there and at checkout.
Where can I find your bundles?
Explore our C.V.C Bundles page or browse the C.V.C Ritual Collection. Bundle contents and prices are shown on the relevant listing; please check the product page and checkout total before paying.
Returns and support
What if my order arrives damaged or incorrect?
Email hello@cozyvibesco.com with your order number, a description of the issue, and clear photos where possible. Contact us as soon as reasonably possible so we can help. This does not limit any rights you have under applicable law.
Can I return a skincare product?
Return eligibility depends on the destination, the product's condition, hygiene/seal status, and applicable consumer law. Read our Return & Refund Policy before sending anything back; please contact us for instructions first.
How do I contact C.V.C?
Email hello@cozyvibesco.com. Include your order number if your question relates to an order.