Shipping Policy

A little care, delivered. Here is what to expect when your C.V.C order is on its way.

Where we ship

Free standard shipping applies to eligible delivery addresses in the United States, Canada and the United Kingdom. Selected other countries are served at a paid shipping rate, as set out below; availability and any delivery restrictions will be shown before you place your order.

Who is eligible for free standard shipping?

We offer free standard shipping on eligible C.V.C orders to the United States, Canada and the United Kingdom. Any optional paid delivery services will be clearly priced before payment. Our fulfilment partner handles customs duties and import charges for these three destinations, as explained below.

Eligibility is based on your delivery address, not your nationality or billing address. Your delivery address must be supported by the shipping options offered before payment.

Shipping to other countries

Free standard shipping does not apply outside the USA, Canada and UK. The current paid standard rates recorded in Shopify for selected other destinations are:

€12.95 EUR: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
€19.95 EUR: Australia, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland and the United Arab Emirates.

These paid rates are recorded in EUR, not USD; check the final shipping charge and currency before payment, as any conversion may change the amount displayed. If your destination is not listed or is unavailable at checkout, email hello@cozyvibesco.com for availability and a quote before ordering; no worldwide flat rate has been promised.

Our import-charge arrangement applies to the USA, Canada and UK. For other destinations, contact C.V.C before ordering for delivery options and any applicable import charges.

Estimated shipping time

Estimated delivery to the USA, Canada and UK: 8–15 business days. This is a delivery estimate, not simply the time needed to dispatch your parcel. Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Customs checks, public holidays, weather and local carrier disruption may affect timing, but these circumstances do not remove your rights if an order is late or not delivered.

Order updates and tracking

We will confirm your order by email. If tracking is available for your shipping service, we will share it when your parcel is dispatched; tracking may take time to show the carrier's first scan.

If an order needs to be sent in more than one parcel, we will explain this and provide the available tracking information. You will not be charged an additional standard delivery fee because we split your order.

If your order is delayed

If we cannot dispatch within the timeframe promised when you ordered, we will tell you, provide an updated estimate where available, and offer the option to accept the delay or cancel for a full refund of the unshipped items and any related delivery charges. We will obtain consent when required rather than leave you waiting indefinitely; this reflects the FTC's prompt-delivery guidance.

If your order has been dispatched but has not arrived by the end of the agreed delivery estimate, contact hello@cozyvibesco.com with your order number. We will investigate with the carrier and arrange an appropriate replacement or refund where the order is lost or not delivered; we will not require you to accept store credit instead of a refund you are entitled to.

Carrier investigations will not postpone a cancellation or refund right that applies under consumer law. C.V.C remains your point of contact and will coordinate the resolution for you.

Missing, damaged or incorrect deliveries

If your parcel arrives damaged or the wrong product is delivered, please contact us as soon as reasonably possible. Your order number and photos of the item and packaging, where practical, can help us resolve the problem.

Please do not discard a damaged item until we have discussed the safest next step. We will not require an unsafe product to be mailed back, and we will cover reasonable return costs if a return is needed because the item is faulty, damaged, incorrect or not as described.

If tracking says “delivered” but you cannot find the parcel, check the delivery location and anyone who may have accepted it, then contact us. A delivered tracking scan alone will not prevent us from reviewing a non-delivery complaint.

Address changes and cancellations

Please check your delivery details before ordering. If you spot a mistake, email us promptly; we will help where a change can still be made.

We cannot guarantee a change once a parcel has entered fulfilment. This does not limit a cancellation right you have under applicable law.

Taxes, customs and import charges

Our fulfilment partner handles customs duties and import charges for orders to the United States, Canada and the United Kingdom covered by this policy. You should not be asked to pay an additional customs duty or import charge to receive your parcel; if a carrier requests one, email hello@cozyvibesco.com before paying so we can resolve it with our partner.

Any applicable sales tax or VAT charged by C.V.C will be shown before you complete payment. The arrangement for import charges does not mean that all checkout taxes are zero or that legally required taxes can be omitted.

We will clearly disclose any applicable charges before payment and will not use “free shipping” to hide a delivery charge.

Your consumer rights

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be limited. For UK orders, goods generally must be delivered within 30 days unless a different delivery period has been agreed, as explained in GOV.UK's distance-selling guidance.

Our Return & Refund Policy explains the return process and additional country-specific protections. Where local law gives you a more favourable remedy or an earlier refund, that right takes priority.